84-123-666-8879

Mon - Sat 8.00 - 18.00 (Sunday CLOSED)

Top
Term and Conditions - Cruceros Emperor Halong
fade
4356
page-template,page-template-full-width,page-template-full-width-php,page,page-id-4356,mkd-core-1.1.1,mkdf-social-login-1.1,mkdf-tours-1.3,voyage child theme-child-ver-1.0,voyage-ver-1.3,mkdf-smooth-scroll,mkdf-smooth-page-transitions,mkdf-ajax,mkdf-grid-1300,mkdf-blog-installed,mkdf-breadcrumbs-area-enabled,mkdf-breadcrumbs-area-text-size-medium,mkdf-header-standard,mkdf-sticky-header-on-scroll-down-up,mkdf-default-mobile-header,mkdf-sticky-up-mobile-header,mkdf-dropdown-default,mkdf-light-header,mkdf-fullscreen-search,mkdf-fullscreen-search-with-bg-image,mkdf-search-fade,mkdf-medium-title-text,wpb-js-composer js-comp-ver-5.0.1,vc_responsive

Term and Conditions

 Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

Continuing to use the site after a change has been made is your acceptance of those changes.

 I. Rate:

Tour prices a are net prices, quoted in American Dollars or Vietnamese. Our prices for cruises are generally per cabin, not per person, except for promotions and day cruises

II. Deposit and Cancellation

Deposit payment can be settled by Bank wire transfer or credit card. Deposits are generally 30% total rate is required within 3-7 days after the booking  is confirmed

Cancellation will be charged as follows:

For FIT booking (group of less than 5 cabins)

30% off (or 40% off): non-refundable, amendable to different dates or other rate plan
Other Discounted Rates (Smart deal, Early bird, etc…): non-refundable, non-amendable
Flexible Rate:
• More than 7 days prior to trip departure: No charge
• 7 days – 3 days before arrival: 50% charge
• Less than 72 hours prior to check-in: 100% of total rate
• No show: 100% of total rate

For GIT booking (group of from 5 cabins)

30% off (or 40% off): non-refundable, amendable to different dates or other rate plan
Other Discounted Rates (Smart deal, Early bird, etc…): non-refundable, non-amendable
Flexible Rate:
• More than 60 days prior to trip departure: No charge
• 60 days – 31 days before arrival: 50% charge
• From 30 to 15 days prior to check-in: 75% of total rate
• Less than 15 days prior to check-in: 100% of total rate
• No show: 100% of total rate

 III. Cruise cancellation due to bad weather conditions

  1. Cruising and sailing in Halong Bay is regulated by the Halong Bay Port Authority. Every morning, the Port Authority delivers a permit to each cruise company allowing them to sail in Halong Bay. Both day cruises and overnight cruises are regulated this way.

In case of bad weather conditions and risks of tropical storms, the Port Authority might limit the possibilities of cruising and even decide to cancel all cruises.

In those cases, final decision by the Port of Authority is usually known only at 3.00pm
on the day of departure. Here are the possible scenarios that can occur and alternatives then offered to the passengers by Emperor Cruises as below:

1. ON THE DAY OF ARRIVAL 

1.1. Situation

On a day with bad weather conditions or risks of tropical storm,  Emperor Cruises will inform the Guests / travel agents as soon as possible  of the risk of cancellation, the possible scenarios that can occur, and will offer different alternatives for the guests/travel agents to choose.

At 3.00pm, Emperor Cruises will know whether:
– the overnight permit is given;
– the overnight permit is denied but day cruising is allowed;
– all cruising is forbidden for the day and night.

1.2. Terms and conditions

Upon arrival, guests can choose:

1.2.1. Not to wait, and cancel their cruise altogether.
1.2.1.1. If the guests decide to cancel the cruise before receiving final decision from the local authorities, Emperor Cruises will not proceed to any refund.
1.2.2. To wait until 3.00pm, enjoy lunch onboard (if presence of people on the boats anchored in the marina is allowed by the Port Authority).
1.2.2.1. If the guests wait, enjoy lunch onboard and at 3.00pm the cruise is cancelled, then only 35 USD will be charged to cover the lunch.
1.2.2.2. If guests wait, enjoy lunch onboard and at 3.00pm only a day cruise is allowed, then only 90 USD will be charged to cover the lunch and day cruising .
1.2.2.3. If guests wait, enjoy lunch onboard and at 3.00pm overnight cruising is permitted, then only USD345 will be charged to cover the lunch, day cruise and overnight.

2. ON THE SECOND DAY OF A 3 DAY 2 NIGHT CRUISE

2.1. Situation

Permit to cruise on the second day of the 3-day-2-night cruise is delivered by the Port Authority at 8.00am the day of cruising under normal circumstances. If cruising permit is denied at 8.00am, guests will go back to the Marina at 10.30am with guests checking out that day. They will have then the same possible scenarios and alternatives as in the above
section 1.

2.2. Terms & Conditions

Emperor Cruises will refund as follows:
2.2.1. In case cruising is entirely denied on that day: cruise will only be charged as a 2 days/1 night
2.2.2. In case the guests decide to remain for lunch onboard when permitted but cruising ends up being entirely denied on that day: cruise will be charged as a 2 days/1 night +35USD to cover for the lunch.
2.2.3. In case the guests decide to remain for lunch onboard when permitted and cruise a few hours during that day when permitted, but overnight cruising ends up being denied: cruise will be charged as a 2 days/1 night + 140USD to cover for the lunch and
day cruise.
2.2.4. No refund can be claimed in case overnight cruising ends up being allowed and the guests spend the second night onboard as well.
2.2.5. No refund can be claimed in case guests decide to end their cruise at 10.30am on the second day without waiting for the Port Authority final decision.

3. ON THE DAY OF DEPARTURE

In case of bad weather conditions or risks of tropical storms on the day of departure (check-out), the Port Authority may also order to return to the marina earlier than planned. No refund can be claimed in this situation.

4. TRANSPORTATION 
4.1. Guests using transportation not booked via Emperor Cruises shall contact their Travel Agent / Transportation supplier directly to make all necessary arrangements deriving from a cruise cancellation.
4.2. For guests using Emperor Cruises Transportation Services, Emperor Cruises will arrange transport back to Hanoi.
4.3. As Emperor Cruises shall not be held responsible for any cruise cancellation due to weather conditions, if transportation has been used, cost of transportation cannot be refunded by Emperor Cruises.

5. OTHER CONSEQUENCES OF POOR WEATHER CONDITIONS 

5.1. Cruising Itinerary
Even when cruising permits are delivered, bad weather conditions might force our Management, Captains and Crew to modify the schedule: change of routes, visits cancelled or modified, etc.
By booking with Emperor Cruises, all guests agree that all programs are subject to change without prior notice.

5.2. Special Dining Venues
Emperor Cruises offers the possibility to enjoy dinner on a Beach, in a Cave or in a
Floating Village. Guests booking these extra services should be aware that it might be
necessary to cancel the outside dining at the last minute in case of bad weather
conditions and to replace it by dining inside the boat’s dining-room. Emperor Cruises cannot be held responsible for the impossibility of outside dining due to bad weather conditions and thus will not proceed to any refund.

6. BOAT INSPECTIONS 

The Halong Bay Port Authority, Quang Ninh Province Authorities and other Officials may request without prior notice to inspect one (or several) boat(s) of the fleet.
Emperor Cruises shall not be held responsible for any delays, change of schedule, early
check-out that could occur due to an Officials’ inspection, and will thus not proceed to
any refund.

7. GUESTS SHOULD BE AWARE THAT 
7.1. Permits can be denied due to thick fog: in this case, it is impossible for Emperor Cruises to know, predict or suspect in advance.
7.2. Though for most tropical storms we usually have warnings and information 24 to 48 hours in advance, it is very often impossible for anyone to predict how powerful it will be when reaching the coast of Vietnam and sudden trajectory changes are also very common, hence the delay in getting, then communicating, information.
7.3. Very often Emperor Cruises can receive from the Port Authority many contradictory pieces of information before the final decision that comes at 3.00pm. Emperor will communicate to the passengers all information as given by the Port Authority and should not be held responsible for inconsistencies, last minute changes, and contradictions.
7.4. In case of risks of tropical storm at night, the weather might show no sign of danger upon the guests’ arrival and change only much later and quite suddenly.
7.5. Some other cruise companies in Halong Bay might decide to go against the decision of the Port Authority. It is their personal choice not to observe the orders of the local authorities and to put at risks the lives of their passengers.
CONSIDERING THE SAFETY AND SECURITY OF ITS PASSENGERS AS ITS NUMBER ONE PRIORITY, EMPEROR CRUISES WILL ALWAYS COMPLY WITH THE PORT AUTHORITY’S DECISION. Although Emperor Cruises understands the importance for visitors to see Halong Bay, and is highly honored to have been chosen by the guests to see Vietnam’s most mythical site, we will never put our passengers in danger.

Note:

  1. Passengers using the services of a travel agent should then contact their travel agent to make the necessary arrangements for transportation, accommodation, etc.
  2. In case of tropical storm warning, it is usually forbidden to have people onboard, even when the vessels are anchored at the harbor.
  3. Passengers using the services of a travel agent should then address their travel agent for refund. Emperor Cruises refunds directly to the agent the amount paid by the agent.

IV. Final Payment

Final payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 60 days prior to the departure date for GIT booking and 07 days prior to the departure date for FIT booking. If reservations are made less than 60 days prior to the departure date for GIT booking and less than 07 days prior to the departure date for FIT booking, payment in full is required at the time of booking. If final payments are not received on time, Emperor Cruises may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash, credit card. All credit card transaction is proceed without bank charge.

In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.

Payment will be settled through our bank account at least 30 days before arrival

V. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

VI. Voucher

Voucher will be issued by Emperor Cruises after the booked trip is confirmed and payment is completed.

A service voucher will be sent by email/fax to passenger.

VII. Liability and Insurance

Emperor Cruises accept no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control

Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

VIII. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

IX. Children Policies:

nder 5 years old:
•    Free of charge sharing cabin with 2 (two adults) maximum 1 child
•    An extra charge of  35 USD per extra bed if required to set up in the cabin for 02 days/1night program or 70 USD per extra bed for 03 days/2 nights program. Baby cot is free of charge. This extra service is subject to Emperor Cruises availability.

From 5 to 12 years old sharing cabin with 2 (two adults) inclusive extra bed

299 USD/child/night and 538 USD/child/2nights (high season from 1st Jan – 30th Apr,, 2015 & 1st Oct, 2015 – 31st Dec, 2015)

In case the child occupies the sole cabin, the rate for adult is applied

Over 12 years old will be charged as adults’ rate

X. Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number). Passengers are advised to bring the passport  during the tour as representative of the Halong Bay Port Authority can be aboard to check any time.

Mission

Our mission is to truly delight travelers with a memorable five star all-inclusive cruising experience with butler service, blending Vietnamese traditions with historic royal links to create the highest standards of hospitality and unequalled customer service.

Vision

We are developing a fleet of five tylish boutique all-inclusive junks and ships in Nha Trang Bay for day tours, sunset cocktail and dinner and overnight cruises, ranging from 8 to 32 en-suite cabins with king- and queen-sized beds and butler service.

The fleet will increase to ten boats in total and we will become the only boutique cruise operator providing top-notch services for private charters for small groups, FITs and Incentive groups.

The Emperor Cruises brand will not only cruise around Nha Trang Bay initially, but will extend its operation to world-famous Ha Long Bay, before becoming the first cruise operator to set sail from north to south in Vietnamese waters as well as expanding its fleet into the Mekong Delta, Cambodia and Myanmar.

Core Values

We put our customers first in everything we do. Our own people are always our top priority, creating a cohesive team, and as a result they always exceed the expectations of our customers. Education and continuous innovation are the lifeblood of Emperor Cruises, supporting each team member to achieve the highest standards. We respect each other and welcome individual differences so that each person can contribute their unique ideas and skills to the organization. Emperor Cruises is a company filled with honesty, dedication, friendship, pride and peak professional performance in a dynamic and rewarding work environment. We work together to achieve our goals and lead the luxury cruise industry in Vietnam and the region. We create ongoing win-win partnerships with our suppliers and through hard work we create profits and growth for all.

The Meaning of Emperor Cruises’ Logo

Inspired by the simplicity and sophistication of Emperor Bao Dai’s rule during the heyday of the Vietnamese empire in the province of Nha Trang, the logo symbolises the shape of the emperor’s head dress which denotes power, authority, and dominance.

The red dot on top of the emperor’s logo symbolizes contemporary Vietnamese culture as a whole, which is derived from its ancient traditions and popular beliefs and Vietnam’s courage and strength throughout the imperial era.

Vietnamese believe that the Emperor is the son of Mr. Sky and the color red refers to the Emperor. The red dot is the SUN, the black of the logo is strong, clear and chic. The logo is symmetrical in shape, big and small, black and white, elegant and simple, all associated with the King’s image and the EMPEROR brand – high quality, limited, finest, best of the best.

The meaning behind the logo also symbolizes that our customers are king. We put our staff first and they take pride in treating our customers as KING and QUEEN. The shape of the logo is powerful and seductive, its fluid shape simple, timeless and nostalgic. Our logo is easy to remember and understand. The “wow” is when people discover that the letter E means the Emperor brand.

Our definition of five-star luxury

Luxury cruising is experiential and personal

Escape on a holiday where luxury is experiential and personal. Luxury cruising is all about our guests. We have built special vessels in a special place for special people and we create special memories for our guests in in Ha Long Bay, a must-see on the list of all travelers to Vietnam.

For experienced travelers, the boat is a discovery in itself. Emperor Cruises and its stylish interiors are inspired by original designs dating from the 1930s, Each suite has a specific design with a story to tell, maximizing comfort and the use of daylight. Travelerswill relish spending time on our floating classic five-star hotel, using it as a base to escape to nature, the sea, beach and islands and take part in activities on board and on the water as they cruise around the bay.

The Emperor Cruises fleet is designed to be a sanctuary to ensure that every moment counts for the guests with limo and butler services. Emperor Cruises’ fleet of vessels combines classic elegance with modern comfort and promises an extraordinary all-inclusive experience.

The benefit of a luxury cruise with Emperor Cruises is that, apart from being small boats with personalized service and outstanding facilities on an all-inclusive basis, often there is no bill to pay at the end whether on a day or overnight cruise.

Emperor Cruises is the perfect blend of a modern 5-star luxurious experience with soft adventure. Exclusive, intimate cruising, ultimate luxury and unique encounters for the most discerning travellers ensuring they can enjoy every precious moment in Halong Bay.

Our staff have been highly trained to attend to guests every need and desire and they take great pride in providing a personal service that really sets them apart. Their goal is to provide exemplary personal service day and night, ensuring that guests’ wishes are satisfied completely.

With us, we understand our customers’ needs and we care for them. Our guests are discerning travellers and VVIP who can expect complete privacy and confidentiality with options such as a private romantic dinner on the beach, or on the balcony of their suite, if desired. With little touches such as Swiss chocolates, special tea and coffee and favourite movies in their suite, everything will be done to make sure every moment counts.

In the King and Queen suites, butler service is included. It is the ultimate prerequisite for individualized attention. Highly trained and profoundly committed to fulfilling guests wishes, butlers are the ultimate indulgence, usually reserved for the privileged few.

About the project

Inspiration for Emperor Cruises came from the recreational activities of Emperor Bao Dai when he used to stay in his villas in Nha Trang. He took great pleasure in sailing in Nha Trang Bay to go fishing around the offshore islands.

Almost a half century later, Emperor Cruises have recreated his vessel, using inspirational designs, and still fit for an emperor in both Nha Trang and Halong Bay. The project was started in 2014 and the first sailing is expected to be in the summer of 2015 and the overnight Emperor Cruises to set sails in September 2016 with 8 all suite cabins.

The cruise fleet will accommodate up to 150 guests in five unique boats within five years in the initial stage and then the joint-venture company will develop a fleet of ten boats carrying from 300 to 500 passengers cruising the bay on a daily basis.

What We Do

What We Do

We run daily set departure and guaranteed departure day cruises and two day/one night all-inclusive cruises

Design customized travel services for leisure and business travelers, as well as group tours in Halong.

Individually design cruising programs and activities for special interest travelers, honeymooners, sophisticated families, foodies, spa and yoga enthusiasts, scuba divers, and many others

Special Gala Dinner

Service meetings, incentive programs, conferences and exhibitions

Operate our own fleet of air-conditioned vehicles ranging from standard cars to 16-seat Mercedes Benz luxury vans and full-sized coaches

Provide access to luxury trains, private yachts, jets, helicopters and seaplanes.

What we can do for your clients

What we can do for your clients

We organize the whole experience from airport to airport.

We can arrange pick-up and drop-off services from arrival to departure day.

Upon request, we arrange VIP meet and greet at the airport with our luxury limousine service.

We can make hotel and resort reservations pre and post cruise.

We offer private city tours, sightseeing and excursions with experienced tour guides in a variety of languages.

We can arrange animator, MC, or lecturer upon request.

We provide butler service on board and a Western Experiences Manager to ensure 100% satisfaction for our guests, so no tour guides are needed on board, unless particularly requested.

We provide quotations and confirm all bookings within 24 hours.

All clients have 24/7 support on the ground and a dedicated staff member from arrival to departure in Hanoi and Halong

We have a 24-hour dedicated hotline for our clients in country.

Our team speaks English and Vietnamese on board and the sales and marketing team speak English, Chinese, French, German, Russian and Spanish.

We attend most of the major trade shows around the world in order to meet you. We have representative offices in California, London, Berlin, Buenos Aires, Montevideo, Sao Paolo, Barcelona, and Brisbane.

Story

A childhood dream

As a teenager, Pham Ha, the co-founder of Emperor Cruises, cruised from Hai Phong City to Ho Chi Minh City just a few years after the unification of South and North Vietnam. A dream come true. Even then he had a plan to build his own cruise ships, to have his own fleet, so he could share his passion for his country.

He fell in love at first sight with Halong Bay in 1995 and came to know every single island, sometimes spending a week camping on the isolated beaches and exploring remote islands by kayak.

In 1997 he took a film crew there for 2 months to make the ‘Vertical Ray of the Sun’, a film by the famous director, Tran Anh Hung, which was filmed in Cua Van Floating Village, in Halong Bay.

He was fortunate enough to meet Bui Duc Long, the owner of the first luxury junk cruise company in Halong Bay, and together they share a passion for luxurious, quality cruises.

As a result they established a joint venture to promote ultra-luxurious cruising in Nha Trang Bay and Halong Bay initially and later longer trips from north to south.

The partnership is ideal as Long is a local expert in cruising on Halong Bay and travel guru, Pham Ha, is recognized internationally in the tourism business and knows the market well.

To choose a name to reflect the style of the ships, Pham Ha and Bui Duc Long undertook some research and found that the last Emperor Bao Dai of the Imperial Nguyen Dynasty had villas in Nha Trang and sailed the waters of the bay in the best available boats, fishing and enjoying beach holidays with his family.

Almost a century later your clients can embark on a voyage through time on an Emperor Cruises ship – a vessel recreated from inspired interior designs and with impeccable service fit for a great emperor.
And all because of Pham Ha’s childhood dream.

Hanoi Sales Office

# 3, Alley 65 Van Bao Street, Ba Dinh District, Hanoi, Vietnam
(+84) 4 3927 3475
(+84) 4 3927 3476
(+84) 123 666 88 79
https://emperorcruises.com

Meet Our Team

You don't have permission to register